Refund policy

RETURNS & REFUND POLICY

Thanks for purchasing our products (OR SUBSCRIBING TO OUR SERVICES) at https://www.marketlistonline.com, operated by MarketListOnline.com, a Subsidiary of Bravia Executive Group. 

We offer a full money-back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below to determine which condition applies to your situation and to follow the correct procedure. 

If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 14 days to return or exchange an article purchased online with a valid receipt. You are eligible for a full refund within 14 calendar days of your purchase. 

After the 14-day period, we cannot offer you a refund or exchange. We encourage our customers to try the product (or service) in the first 14 days after their purchase to ensure it meets your needs. 

To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging, including any accessories, labels, free gifts, bonus items, manuals, and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment, excluding any shipping charges (other than the original shipping costs invoiced). 

If you have any further questions or would like to request a refund, please do not hesitate to contact us. 

Refunds (if applicable) 

Once your returned article is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused. 

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. 

In some cases, only partial refunds are granted (if applicable):

  • Products with obvious signs of use; detached labels

  • Any article that is not in its original condition, is damaged or missing parts for reasons that are not due to our error; and

  • Any article returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time for your refund to be officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@braviaexec.com.

Final Sale items

We do not offer refunds for final sale items, unless they are defective.

Exchange (if applicable)

We only replace articles if they are defective or damaged. If you need to exchange an article for the same article, please email us at support@braviaexec.com and mail your article to: Bravia Executive Group, 4456 N. Abbe Road, #108, Sheffield Village, OH, 44056.

Gifts

If the article was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the article is returned, a gift certificate will be sent to you by post.

If the article wasn’t marked as a gift at the time of purchase, or if the customer had the order shipped to you later, we will issue a refund to the customer and inform him of your return.

Shipping

To return your product, please mail it to the following address: 4456 N. Abbe Road, #108, Sheffield Village, OH 44056, with your contact details and the reason for your return.

You will be responsible for paying your own shipping costs to return your article, unless the article is defective. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an article over $75 USD, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned article.

Right of cancellation

In addition to our Returns & Refund Policy, if you are a customer in the European Union, you have the right to cancel your contract with us and receive a full refund within 14 calendar days of receiving your order, if you are an online, postal or telephone customer. 

If the goods are delivered in several installments, the period shall be 14 calendar days from the receipt of the last payment. 

To exercise your right to cancel the contract, you must request a refund in writing within 14 calendar days of receipt of the articles. You will be responsible for the return shipping cost of a canceled order. To exercise your right of cancellation, please follow the steps below: 

  • Download the cancellation form and attach it to the articles when you return them.

We will refund you the price paid for the articles only, not the shipping cost.

You will be refunded according to your original payment method within 14 calendar days of receipt of the canceled articles or, if earlier, within 14 days of receipt of your proof of return. If we do not receive the canceled articles, we can arrange for a return at your expense.